The Quality Management System used by Albor Translation Office, S. L. is based on compliance with the requirements set out in Standards ISO-UNE EN 9001:2008 and UNE-EN 15038:2006, which are specific to the provision of services by Translation Companies.
The purpose of this System is to make it easier to achieve the complete satisfaction of our customers in the activities we carry out as a Translation Services Provider.
To meet these objectives, we focus our efforts on:
EXCEEDING EXPECTATIONS: We monitor constantly that we respond at all times to the demands and expectations of our customers.
PROVIDING RESOURCES: We aim to provide appropriate measures to ensure that all our staff can identify and freely eliminate any obstacles which prevent them improving the quality of their work.
ENCOURAGING ONGOING IMPROVEMENT: We consider ongoing quality improvement a permanent objective, which increases the quality perceived by our customers.
MAKING PROCESSES SYSTEMATIC: Making processes, services and methods of action systematic.
GEOGRAPHICAL EXPANSION: Promoting the company in ever wider geographical fields.
PREVENTING ERRORS: Correcting any non-conformities which arise, but placing emphasis on prevention to avoid repetition.
STAFF PARTICIPATION: Encouraging an atmosphere in which employees take an active part and join in with the common objective, and improving communications to facilitate team work, individual recognition and suggestions for improvement.
MEETING DEADLINES: Considering the meeting of order deadlines, punctuality and maintaining trust between our customers, external resources and suppliers as key points in the day-to-day management of the Company.
ETHICS: Working at all times according to the strictest professional ethics.
CUSTOMER SATISFACTION: Achieving complete customer satisfaction through strict compliance with contracted requirements.
LEGAL COMPLIANCE: Compliance with the relevant legislation and regulations.
TRAINING: Encouraging the training necessary to obtain a highly qualified workforce.
This Quality System Policy will serve as a framework for setting annual objectives, and the review thereof.
